Emergency Assistance & Crisis Intervention Program


The Emergency Assistance Program (EACI) provides financial assistance to individuals and families faced with loss of a utility service or actual eviction from their homes due to economic hardship. The program offers one-time per year voucher payments to providers of essential utility and fuel services such as electricity, water, gas, wood and oil. In collaboration with other area agencies and organizations, the program also offers mortgage or rental assistance to prevent eviction and provides relocation support as needed.


A new initiative for EACI was started during the last fiscal year entitled the “Meds Project.” This initiative provided vouchers for clients allowing them to procure much needed prescription medication and supplies. Working in conjunction with local pharmacies, this program allowed clients to prevent, manage or stabilize such ailments as hypertension, diabetes, high blood pressure, heart condition, cancer management and many other diseases and illnesses.


Additional key components of the EACI program include management and distribution of items from our food pantry, clothing closets and a household supply storage facility. Working in conjunction with local food banks and grocery stores, we are able to supply individuals and families with basic food items (boxed and canned, fresh fruits and vegetables and meats) as well as household staples (soap, toilet paper, paper towels, basic toiletries and cleaning supplies). Area churches, organizations and individuals provide in-kind donations for our clothing closets and household furniture, linen, small appliance and necessity storage facility.



Important Note:
This process will take at least two (2) days provided the Client furnishes all the necessary documentation.

Face-to-Face interviews are required for all applicants applying for Emergency Assistance.


Service Hours:

  1. Clients will only be seen between the hours of 9:00 a.m. – 12:00 noon Monday- Friday
  2. If a client arrives after 12 Noon , the Client may fill out an application, but will have to come back the next day between 9:00 a.m. – 12: noon.


Food Vouchers:

  1. Applications are taken between 9:00 a.m. – 4:00 p.m. Food is distributed throughout the work day.
  2. Need proof of all household incomes and verification of current food stamps status.

Processing Applications for Emergency Assistance:


Before applications can be processed: YOU MUST PROVIDE the following documentation:

  • Electric: Must have a Disconnect Notice and provide proof of income for all household members.
  • Water: Must have a Cut-Off Notice and provide proof of income for all household members.
  • Rent: Must have an Eviction Notice from the Landlord and provide proof of income for all household members.

Special Notes:

  1. Income Verification: All sources of income for a household must be submitted. Agency Income guidelines do apply.
  2. If employed: The Client MUST provide at least two (2) of your most recent check stubs.
  3. If self employed: The Client MUST provide the last quarterly tax forms.
  4. The Landlord must be a legal property owner and able to provide proof of that status.

Following-up on your application status:


Clients must follow-up on applications within 7 days from the date of application. If client does not follow up it will be cancelled and client will have to re-apply should assistance still be needed.


The Emergency Assistance and Crisis Intervention Program Staff:

Diana Brown           Program Manager

Main Office
926 Commerce Street
Lynchburg, VA 24504
Phone: (434) 846-2778
Fax: (434) 846-2759

Service Hours - Monday- Friday 9:00 a.m. -Noon

Food Distribution
(This service provided ONLY at the main office)

Monday – Friday 9:00 – 4:00 p.m.