Emergency Assistance & Crisis Intervention Program


The Emergency Assistance Program (EACI) provides financial assistance to individuals and families faced with loss of a utility service or actual eviction from their homes due to economic hardship. The program offers one-time per year voucher payments to providers of essential utility and fuel services such as electricity, water and gas. In collaboration with other area agencies and organizations, the program also offers rental assistance to prevent eviction and provides relocation support as needed.



Additional key components of the EACI program include management and distribution of items from our food pantry, clothing closets. Working in conjunction with local food banks and grocery stores, we are able to supply individuals and families with basic food items (boxed and canned and meats) as well as household staples (soap, toilet paper, basic toiletries and cleaning supplies when available). Area churches, organizations and individuals provide in-kind donations for our clothing closets and household furniture, linen, small appliance and necessity storage facility.



Important Note:
**Assistance is given on a first come first served basis!

Face-to-Face interviews are required for all applicants applying for Emergency Assistance.


Service Hours:

  1. Clients will only be seen between the hours of 9:00 a.m. – 12:00 noon Mon, Tue and Wed only.


Food Vouchers:

  1. Applications are taken between 9:00 a.m. – 4:00 p.m. Food is distributed throughout the work day.
  2. Need proof of all household incomes and verification of current food stamps status.

Processing Applications for Emergency Assistance:


Before applications can be processed: YOU MUST PROVIDE the following documentation:

  • Electric: Must have a Disconnect Notice and provide proof of income for all household members.
  • Water: Must have a Cut-Off Notice and provide proof of income for all household members.
  • Rent: Must have an Eviction Notice from the Landlord and provide proof of income for all household members.

Special Notes:

  1. **This program does not assist with payment plans or payment arraignments
  2. Income Verification: All sources of income for a household must be submitted. Agency Income guidelines do apply.
  3. If employed: The Client MUST provide check stubs for the past 30 days.
  4. If self employed: The Client MUST provide the last quarterly tax forms.
  5. The Landlord must be a legal property owner and able to provide proof of that status. This program does not assist with sub-let properties.

Following-up on your application status:


Clients must follow-up on applications within 15 days from the date of application. If client does not follow up it will be cancelled and client will have to re-apply should assistance still be needed.


The Emergency Assistance and Crisis Intervention Program Staff:

Diana Brown           Program Manager


Main Office
926 Commerce Street
Lynchburg, VA 24504
Phone: (434) 846-2778
Fax: (434) 846-2759

Service Hours - Monday- Wednesday 9:00 a.m. -Noon
**First come first serve basis

Food Distribution
(This service provided ONLY at the main office)

Monday – Friday 9:00 – 4:00 p.m.